We are driven by health, safety, trust, and quality.

Find answers to the most common questions here.
If you need further assistance, please call us at (908) 393-7030 or send us a quick message using the form in our Contact page.

Renal Products
Is the Nipro transducer protector universal on all dialysis machines sold in the US?

Yes, they are universal on most U.S. machines.

Medical-Surgical Products
What % of nickel is in Nipro needles?

All of our needles are made of medical-grade stainless steel (SUS 304), with a nickel content between 8-12%.

Do all Nipro needles & syringes have caps?

All Nipro needles have caps. All syringes have caps except for the 1ml Luer slip & Luer lock syringe without the needle.

Shipping, Terms of Sales, and Returns
How can I make a product return or make a claim for damage / wrong delivery?

Please email USNiproRMA@nipromed.com Damages need to be supported with pictures and a signed Bill Of Lading to that effect.

Do you drop ship?

We are unable to drop ship directly to your end-user. Nipro Medical only ships in case quantities to authorized Distributors via dropship and 3PL locations.

Sterilization
What type of sterilization techniques do you use?

Nipro products undergo various sterilization techniques, e.g. EtO sterilization, Gamma sterilization and E-Beam sterilization.

What does the blue stripe or the red dot on my package mean?

These are chemical indicators that represent sterility assurance. EtO sterilization is indicated with the blue stripe while gamma sterilization is represented by a red dot.

General
How can I apply to become an authorized Distributor of Nipro products?

Please send us an email at USorders@nipromed.com stating your company name, a link to your website, your contact information, the products that you would be interested in distributing, and forecasted monthly usage.

How can I get a Certificate of Conformance (Compliance)?

Ideally, requests for Certificates of Conformance should be requested at the time of order placement. We can flag order shipments to create a C of C to be emailed at the same time product ships from our DC. If a C of C is needed after the order receipt, please email USOrders@nipromed.com.

Are your products affected by extreme temperatures?

The recommended storage conditions for all Nipro product is ambient temperature with a range of 0 – 40 degrees Celsius or 32-104 degrees Fahrenheit, without exposure to high humidity or direct sunlight. Products exposed to environmental conditions outside of this range should be stabilized at these temperatures before patient use.

Are your products latex-free?

No products in the Nipro portfolio contain natural rubber latex.

Does Nipro provide MSDS sheets?

No. According to OSHA Hazard Communication Standard, 29 CFR 1910.1200(b)(5)(iii), medical devices which are subject to the labeling requirements of the FDA are exempt from MSDS requirements